rubyqq Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following terms shall carry the meanings assigned to them below. These definitions apply throughout the entirety of this document and any supplementary policies incorporated by reference.

2. Eligibility

Access to and use of the rubyqq Platform is strictly reserved for individuals who satisfy all of the following eligibility criteria at the time of registration and continuously throughout the duration of their Account:

• Age: You must be at least 21 years of age. The Company enforces a strict 21+ policy consistent with responsible gaming best practices applicable to the Indonesian market. Individuals under 21 are absolutely prohibited from registering, depositing, or playing.
• Legal Capacity: You must have the full legal capacity to enter into a binding contract under the laws of your jurisdiction of residence. Minors and individuals lacking legal capacity are prohibited from using the Platform.
• Residency: The Platform primarily serves players resident in Indonesia, including those located in Jakarta, Surabaya, Bandung, Medan, Makassar, Bali, Yogyakarta, and other regions of the archipelago. Players must ensure that accessing the Platform does not violate any law applicable in their jurisdiction.
• Not Self-Excluded: You must not have previously voluntarily self-excluded from the Platform or any affiliated gaming service. Self-excluded individuals who attempt to circumvent exclusion will have their accounts closed and funds forfeited pending investigation.
• Single Account: You may hold only one Account on the Platform. The operation of multiple accounts by a single individual, whether using the same or different identity credentials, is strictly prohibited and constitutes grounds for immediate account closure.
• Not a Prohibited Person: You must not be an employee, contractor, agent, or close family member of any employee or contractor of the Company or any game provider whose products appear on the Platform.

3. Account Registration

To access the full range of services offered by rubyqq, you must register a personal Account. The registration process requires you to provide accurate, current, and complete information. You agree to maintain and promptly update your Account information whenever it changes.

3.1 Registration Requirements

During registration, you are required to provide the following information:

• Full legal name as it appears on your government-issued identity document
• Valid date of birth confirming you are 21 years of age or older
• A unique, valid email address not previously registered on the Platform
• A secure password of sufficient complexity (minimum 8 characters, combining letters and numbers)
• A valid Indonesian mobile phone number for two-factor authentication and account verification
• Your preferred Indonesian bank account or e-wallet details for deposit and withdrawal processing

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. The Company will never ask for your password via email, live chat, or any other channel. You must notify the Company immediately if you suspect unauthorized access to your Account. The Company accepts no liability for losses arising from your failure to keep credentials secure.

3.3 Identity Verification (KYC)

Before processing any withdrawal, the Company will request identity verification documents. Acceptable documents include a valid Indonesian National Identity Card (KTP), passport, or driver's license (SIM). Proof of address may also be requested. The Company reserves the right to request these documents at any point during a Player's use of the Platform. Failure to provide satisfactory documentation within the stipulated timeframe may result in Account suspension.

3.4 Accurate Information

4. Deposits and Withdrawals

All financial transactions on the rubyqq Platform are processed exclusively in Indonesian Rupiah (IDR). The Company does not charge currency conversion fees, and all stated amounts reflect the actual amount credited or debited from your Account.

4.1 Accepted Payment Methods

The Platform currently accepts deposits and withdrawals through the following Indonesian financial services:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja

The Company reserves the right to add or remove payment methods at its discretion. Players will be notified of any significant changes to available payment options through the Platform's announcement system.

4.2 Minimum and Maximum Transaction Limits

Minimum deposit and withdrawal amounts are displayed on the cashier page at the time of transaction. These limits may vary depending on the payment method selected and the Player's account tier. The Company reserves the right to impose additional transaction limits based on responsible gaming considerations or risk assessment findings.

4.3 Withdrawal Processing

Withdrawal requests submitted before 20:00 WIB (Western Indonesia Time, UTC+7) are typically processed on the same business day. Requests submitted after this cut-off time will be processed on the following business day. The Company targets a maximum processing time of 15 minutes for verified accounts transacting through supported Indonesian banks and e-wallets, though processing times may be extended during peak periods or where additional verification is required.

4.4 Withdrawal Conditions

• Withdrawals will only be processed to payment methods registered in the same name as the Account holder
• A completed KYC verification is mandatory before the first withdrawal is processed
• The Company may request additional verification for withdrawals above certain thresholds
• Funds deposited via a specific method may be required to be withdrawn via the same method where technically feasible
• Any active bonus funds subject to incomplete wagering requirements must be forfeited or cleared before a withdrawal can be initiated

4.5 Refused Deposits

The Company reserves the right to refuse or reverse a deposit at its sole discretion, including where deposits originate from payment methods not registered in the Player's name, where fraud indicators are detected, or where the deposit would cause the Player's balance to exceed applicable limits.

5. Bonuses and Promotions

rubyqq offers a range of promotional incentives to both new and existing players. All bonuses and promotions are subject to the specific terms and conditions published alongside each offer, in addition to the general provisions set out in this clause. In the event of conflict, the specific promotional terms take precedence.

5.1 General Bonus Terms

• Bonuses are available to eligible Players only; eligibility criteria are stated per promotion
• Each Player may claim each promotion a maximum of once unless otherwise stated
• Bonuses cannot be transferred between accounts or exchanged for cash prior to completion of wagering requirements
• The Company reserves the right to withdraw or modify any promotion at any time without prior notice
• Bonus abuse, including the use of multiple accounts to claim the same promotion, will result in immediate account closure and forfeiture of all associated funds

5.2 Wagering Requirements

Unless a promotion explicitly states otherwise, all bonus funds are subject to a minimum wagering requirement before winnings derived from those funds may be withdrawn. The applicable wagering multiplier for each promotion is stated on the promotion's dedicated page. Bets placed on certain game categories (e.g., table games, live dealer games) may contribute at a reduced rate toward wagering requirement completion.

5.3 Bonus Expiry

Bonus funds and any associated wagering requirements expire within the timeframe stated in the relevant promotional terms. Expired bonus funds and any winnings generated from them will be removed from the Player's account automatically. The Company accepts no liability for losses resulting from the expiry of bonus funds.

5.4 Seasonal and Cultural Promotions

rubyqq periodically offers promotions aligned with significant cultural and national occasions relevant to Indonesian players, including Idul Fitri, Chinese New Year (Imlek), Indonesian Independence Day (17 August), and the fasting month of Ramadhan. These promotions carry their own specific terms and are available for the stated promotional period only.

6. Gameplay Rules

The rubyqq Platform hosts games supplied by internationally certified third-party providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, and Ezugi, among others. Each game operates according to its own rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the applicable rules before placing any wager.

6.1 Fair Gaming

All games available on the Platform use certified Random Number Generator (RNG) technology independently audited for fairness. Return-to-Player (RTP) percentages are published within each game's information panel. The Company does not manipulate game outcomes and has no ability to do so.

6.2 Sports Betting

Sports betting markets — including coverage of BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, AFF Cup, and Timnas Indonesia fixtures — are governed by the specific sports betting rules published in the sportsbook section of the Platform. Mix parlay (multi-leg accumulator) bets and voor bola (Asian handicap) markets are subject to their respective market-specific rules. In the event of match abandonment, postponement, or other exceptional circumstances, settlement rules as stated in the sportsbook terms will apply.

6.3 Togel and Numbers Games

Togel (Indonesia's traditional numbers lottery) games available on the Platform are governed by the draw schedule, prize structure, and rules published on the relevant game page. Draw results are final and the Company accepts no liability for disputes arising from a Player's misunderstanding of the applicable draw rules.

6.4 Technical Failures

In the event of a technical malfunction during gameplay, any bets affected by the malfunction may be voided at the Company's discretion. The Company will not honor payouts that result from software errors, display errors, or any other technical failure that produces an outcome inconsistent with the game's certified RTP and mechanics. Players who knowingly exploit a technical error are subject to account suspension.

7. Responsible Gaming

rubyqq is committed to promoting responsible gaming across all aspects of its Platform. We believe that gambling should be an enjoyable form of entertainment, not a source of financial or personal hardship. Players are encouraged to set limits on their gaming activity and to make use of the responsible gaming tools available within their Account settings.

7.1 Available Tools

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps on their Account
• Loss Limits: Players may restrict the maximum amount they are permitted to lose within a defined period
• Session Time Limits: Players may configure automatic session expiry reminders and cut-offs
• Reality Checks: Periodic pop-up notifications reminding Players of their session duration and net position
• Self-Exclusion: Players may voluntarily suspend their Account for a defined cooling-off period or permanently

For detailed guidance on all responsible gaming features, please visit our dedicated Responsible Gaming page.

7.2 Age Restriction

The Platform is strictly for players aged 21 and above. The Company will take all reasonable steps to prevent underage gambling, including mandatory age verification during the KYC process and the immediate closure of any Account where the holder is found to be under 21 years of age.

8. Prohibited Conduct

Players must use the Platform in good faith and in full compliance with this Agreement. The following conduct is strictly prohibited and will result in immediate account suspension, permanent closure, forfeiture of funds, and where applicable, reporting to relevant authorities:

• Registering more than one Account on the Platform, regardless of the identity credentials used
• Providing false, forged, or misleading identity documentation during registration or KYC verification
• Using software, bots, scripts, or any automated means to interact with the Platform
• Exploiting software bugs, errors, or malfunctions to gain an unfair advantage
• Engaging in any form of collusion with other Players in poker or live dealer games
• Laundering money or using the Platform to facilitate any illegal financial activity
• Engaging in bonus abuse, including systematic low-risk wagering strategies designed to clear wagering requirements without genuine gambling intent
• Accessing the Platform using a VPN, proxy, or similar technology to circumvent geographic restrictions
• Threatening, harassing, or abusing Company staff or other players through any communication channel
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the Platform's software or infrastructure

9. Intellectual Property

All content on the rubyqq Platform — including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive property of the Company or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. This license does not permit:

• Reproduction, distribution, or public display of any Platform content without prior written consent
• Commercial use of any brand asset, game asset, or promotional material
• Creation of derivative works based on Platform content
• Framing or mirroring the Platform on any third-party website

Any unauthorized use of Platform content will result in immediate account termination and may give rise to legal proceedings.

10. Limitation of Liability

To the fullest extent permitted by applicable law, rubyqq and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your Account or transmissions
• Damages resulting from third-party conduct, including game providers, payment processors, or other Players
• Interruption of service due to scheduled maintenance, technical failures, or force majeure events

The Company's total cumulative liability to any Player, regardless of the cause of action, shall not exceed the total amount deposited by that Player into their Account during the 30-day period immediately preceding the event giving rise to the claim.

11. Termination

Either party may terminate the Account relationship at any time. Players may close their Account by contacting the Customer Support team. The Company may suspend or permanently close an Account at any time, with or without prior notice, where:

• The Player has breached any provision of this Agreement
• The Player is found to be ineligible under Clause 2
• The Company has reasonable grounds to suspect fraudulent, illegal, or abusive activity
• A regulatory requirement or court order mandates closure
• The Player has not logged in for a continuous period exceeding 12 months (dormant account)

Upon termination for breach, the Company reserves the right to void all pending bets and forfeit all bonus balances. Any remaining real-money balance in a legitimately closed account will be returned to the Player via their registered payment method within 10 business days, subject to the completion of all outstanding KYC requirements.

12. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed to operate online gaming services internationally. The Company holds valid international gaming licenses and operates in compliance with the regulatory framework of its licensing jurisdiction.

12.1 Dispute Resolution Process

In the event of a dispute between a Player and the Company, the following process applies:

1. Step 1 — Direct Contact: The Player must first contact the Customer Support team at [email protected] and provide full details of the dispute. The Company will acknowledge the complaint within 24 hours and aim to resolve it within 7 business days.
2. Step 2 — Escalation: If the dispute is not resolved to the Player's satisfaction within 14 business days of initial contact, the Player may request escalation to the Company's senior compliance team.
3. Step 3 — Independent Review: Unresolved disputes may be referred to an independent dispute resolution body recognized by the Company's licensing authority. The Company will cooperate fully with any such review process.

12.2 Language of Proceedings

All dispute correspondence shall be conducted in English. Where a Player prefers to communicate in Bahasa Indonesia, the Company's Indonesian-speaking support staff will assist, but all formal dispute documentation will be maintained in English for legal accuracy and record-keeping purposes.

13. Amendments to These Terms

The Company reserves the right to amend, update, or replace any part of this Agreement at any time. Where changes are material, the Company will provide reasonable notice to Players through one or more of the following channels:

• A prominently displayed notice on the Platform homepage or login page
• An email notification sent to the address registered on the Player's Account
• An in-Platform notification delivered upon the Player's next login

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amended terms, you must cease using the Platform immediately and contact support to arrange closure of your Account.

The Company recommends that Players review this Agreement periodically. The date of the most recent update is displayed at the top of this page. Archived versions of previous Terms & Conditions are available upon written request to the Customer Support team.

14. Contact Information

For all queries, complaints, or formal notices relating to this Agreement, Players may contact the rubyqq Customer Support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the Platform interface
• Response Time: All email inquiries receive a response within 6 hours; live chat responses are immediate during staffed hours
• Operating Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Time Zone: Customer support operations are based on Western Indonesia Time (WIB, UTC+7)

Formal legal notices must be submitted in writing via email to [email protected] with the subject line "Legal Notice — [Nature of Notice]". The Company will acknowledge receipt of formal legal notices within 3 business days.